Orator

Orator is a modern, enterprise-ready contact center platform available On‑Premise and in the Cloud. Built for multi-tenant, multilingual and multi-domain environments, Orator combines voice, chat, automation and analytics to deliver personalised, secure, and highly productive customer experiences.

Deployment & Architecture

  • Available On‑Premise and Cloud
  • Multi‑Tenant, Multilingual & Multi‑Domain
  • Web‑based interface — accessible from browsers

Voice & Conversational AI

  • Interactive IVR designer for self‑assist flows
  • TTS (Text‑to‑Speech) and ASR (Automatic Speech Recognition) integrations

Security & Recordings

  • Encryption of customer data and voice recordings
  • Cloud storage integrations for recordings with push options
  • 100% real‑time call recording

Analytics & Reporting

  • Built‑in Business Intelligence tool for custom reports
  • Real‑time campaign & agent reports with filters
  • Agent screen recordings & review/remarking workflow

Voice & Conversational AI

  • Plug‑and‑play integrations for CRMs
  • Lead Push API to push leads to the dialer in real time
  • Easy integration with SMS & Email gateways

Agent Experience

  • Single Sign‑On across channels with WebRTC / softphone support
  • Multiline — agents can handle up to 2 interactions (configurable)